Top 5 Controversies for Airbnb Hosts: Navigating the Fine Line Between Guest Satisfaction and Host Peace of Mind

Sep 3, 20244 min read

Being an Airbnb host comes with its share of decisions, some of which can be surprisingly

controversial. From the scent you choose for your space to the amenities you stock, each choice can affect your guest experience—and your peace of mind. Here, we dive into the top five controversies facing Airbnb hosts today, presenting both sides of each issue to help you make informed decisions.

1. To Fragrance or Not to Fragrance?

The Debate: Using fragrances like candles, diffusers, or air fresheners can make a space feel warm and inviting, but they can also be divisive. Some guests love a signature scent that makes the property feel like a luxury hotel, while others may have allergies or sensitivities that make fragrances a nightmare.

Pros:	Cons:
Creates a welcoming atmosphere	Potential allergic reactions or sensitivities.
Can become a signature feature of your property.	Could be overpowering or off-putting to some guests.
Helps to mask any lingering odors between guest stays.	Adds another element of maintenance (ensuring consistency and safety).

Suggestions:

Opt for natural essential oil diffusers instead of synthetic fragrances to reduce allergy risks.
Consider hypoallergenic, fragrance-free options like activated charcoal bags to neutralize odors.
Test light, neutral scents like lavender or citrus that tend to be more universally appealing.

My Take:

A light, neutral fragrance can be a nice touch if used sparingly, but always consider the potential for allergies. Offering a fragrance-free stay option in your listing description is a good compromise and one that is currently desired by most travelers.

2. The Extra Amenities Conundrum: Stock or Skip?

The Debate: Should you go the extra mile by stocking up on kitchen and bathroom essentials like spices, oils, and extra toilet paper? Or should you stick to the basics and let guests fend for themselves?

Pros:	Cons:
Adds a layer of convenience that guests appreciate.	Additional cost and upkeep for the host.
Can lead to better reviews and repeat bookings.	Risk of items being overused or taken by guests.
Makes your property feel more like a home than a rental.	Some guests might have specific preferences or dietary restrictions.

Suggestions:

Stock up on affordable but quality basics like olive oil, salt, pepper, and coffee from bulk stores like Costco or Sam’s Club.
Consider reusable, eco-friendly options like refillable soap dispensers to cut down on waste and cost. We suggest Public Goods as a great option for refillable bathroom items.
Provide high-quality, locally-sourced toiletries to add a personal touch while supporting local businesses.

My Take:

Providing a few basics can go a long way in making guests feel welcome. A well-stocked kitchen and bathroom can differentiate your listing, but it’s essential to balance generosity with practicality.

3. White Linens: Crisp or Cumbersome?

The Debate: White linens are the gold standard in hospitality for their clean, crisp look, but they can be a double-edged sword. They’re prone to stains and require more maintenance to keep looking pristine.

Pros:	Cons:
Creates a luxurious, hotel-like feel.	Stains are more visible and harder to remove.
Easier to bleach and keep clean if maintained properly.	High-maintenance and may need frequent replacement.
Signifies cleanliness, which is key for guest satisfaction.	Not everyone associates white linens with comfort.

Suggestions:

Invest in high-thread-count, durable linens from trusted brands like Brooklinen or Parachute.
Use mattress and pillow protectors to guard against stains and prolong the life of your linens.
Have a stain removal kit on hand or partner with a local laundry service for quick turnarounds.

My Take:

You should know by now how we feel about white linens! They can elevate your property’s perceived value, but can come with some extra work. Consider investing in high-quality, durable options that can withstand frequent washing and potential staining. An easy compromise is to outsource the cleaning and exchange of your white linens, through companies such as Well & Good Professional Services.

4. Pet-Friendly Stays: Yay or Nay?

The Debate: Allowing pets can open your property to a broader market, but it can also bring additional challenges, from cleaning concerns to potential damage.

Pros:	Cons:
Attracts more bookings from pet owners.	Risk of damage or odors that are difficult to remove.
Can lead to longer stays as pet owners often struggle to find pet-friendly accommodations.	Potential to alienate non-pet-owning guests with allergies.
May allow you to charge a pet fee, increasing your revenue.	Extra cleaning time between stays.

Suggestions:

Invest in durable, easy-to-clean flooring like vinyl or tile to minimize potential damage.
Offer pet amenities like bowls, pet beds, and waste bags sourced from budget-friendly suppliers like Amazon or Chewy.
Consider setting a weight limit or breed restrictions to reduce potential risks.

My Take:

If you’re considering going pet-friendly, ensure you have clear rules in place and a reliable cleaning protocol. Charging a reasonable pet fee can help cover additional cleaning costs.

5. Security Cameras: Safety or Intrusion?

The Debate: Security cameras offer peace of mind and protection for your property, but they can also raise privacy concerns for guests.

Pros:	Cons:
Deters potential misbehavior or damage.	Privacy concerns can deter bookings.
Provides security for both guests and hosts.	Must be disclosed in your listing to avoid potential legal issues.
Can offer evidence in case of disputes.	Can create an unwelcoming atmosphere if not handled sensitively

Suggestions:

Choose discreet, outdoor cameras like the Nest Cam or Ring that blend in with the property’s exterior.
Ensure all cameras are focused on entry points and not inside the home to respect privacy.
Clearly disclose the presence and location of cameras in your listing description to avoid surprises.

My Take:

Security is important, but transparency is key. If you choose to install cameras, be upfront about their presence and ensure they are only in public areas, never inside the home.

As an Airbnb host, your decisions impact not only your guests' experiences but also your profitability and peace of mind. There’s no one-size-fits-all answer, but by weighing the pros and cons of these controversies, you can make informed choices that align with your goals and values. Whether you opt for luxury or simplicity, the key is consistency and clear communication with your guests.